Things to checki

For Live Stream Viewers

As a viewer there can be a range of issues that are causing a live stream to buffer. Below we’ve listed out some common causes.

Live Streaming is not the same as watching a YouTube Video. You are seeing video uncompressed or changed before it gets to your device.

1. Turn off any downloads that might be occurring in the background.

Background downloads can saturate a users internet connection. Make sure the computer isn’t downloading any updates, and close any open windows with streaming services like Netflix and Youtube loaded.

2. Check to see if anyone else using the same internet connection is downloading.

If someone else on the same network is performing any of the actions listed in the previous point, then it can cause buffering. It’s also worth checking your smart phone/devices to see if they’re downloading any updates.

3. Check your internet connection, it might not be fast enough.

If the bitrate of the live stream exceeds the maximum speed of the internet connection, then it will likely cause buffering issues.

4. If the stream has multiple video qualities, select the lowest one.

By selecting the lowest video quality it will reduce the amount of bandwidth required to view the video.

5. Check to see if the ISP has any network issues.
Some ISPs have issues with congestion during peak video streaming hours, usually in the evenings

6. We have given you an alternative to using our embedded viewer. Click on the blue button and you will taken to your browser where we will embed our video directly into it. We have found this usually corrects any problems you are having.

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